One of the selling skill intangibles in marketing is the ability to read a prospect’s nonverbal cues. If you don’t listen to how they are reacting to what you are saying and fine tune your approach to them, it almost doesn’t matter what information you provide

At the heart of investment management is relationship management. Investors and investment professionals are in the continual business of forging long-term relationships based on trust and common goals; they want to build bridges of communication that serve those objectives